Frequently Asked Questions (FAQs)

Answer: First, you must download the IAS Connect App from either the Google Play Store or Apple App Store. Then, please use your existing IAS-Portal username and password to log into the IAS mobile app. For staff, this is your Active Directory (daily computer login) credentials.

Answer: To get the full experience with the IAS Connect App, you must have the following programs installed on your device:

1. WinZip (for unzipping) (android only)


2. Adobe Acrobat Reader App (for reading PDF)


3. ES File Explorer (For unzipping) (android only)


4. Files by Google (for unzipping) (android only)


5. https://www.wps.com/en-US/ (for word processing, excel) (android and IOS)


6. OneDrive (minimum IOS 11), Dropbox (minimum IOS 10) etc. (for easier transfer between laptop and tablet) (android and IOS)

If you are using an iPad or another iOS device, you do not need to install any programs.

Answer: 5.x, 6.x, 7.x, 8.x, 9.x OS

Answer: iPad 4 or Higher w/ iOS 10.x, 11.x, or 12.x
iPhones with screen sizes 4.7", 5.5" & 5.8"

Answer: Yes; however, you must have logged in previously and opened the assessment when connected to a network. If you know internet will not be available at your work location, please make sure to log in when connected prior to arrival, open the assessment and leave the app running. Some features will not be available when in offline mode, however, checklists can still be completed then synced when connectivity is resumed.

A message will appear at the bottom of the app in red letting you know when you are not connected to a network

Answer: The App can be used to perform most actions that are done on the IAS Portal.

1. View and edit applications, assessments, quotations


2. Actions related to scheduling


3. Work on checklists


4. Update your contact info.


5. All other actions that are performed on Portal

Answer: No, and this is a key feature to support offline access to checklists.

Answer: If you are connected to the internet, IAS Connect App will have the most up-to-date information.

Answer: Yes, data entered and relayed through the IAS Connect App is encrypted for security

Answer: No, progress is maintained and you can continue working, however, you must save the checklist to device using the grey gear icon, then once connectivity resumes you will be prompted "Your local data is outdated - do you want to update data from portal or keep local data" - Please select "keep local data" to update from an offline save.

Answer: Yes, IAS Connect App will send notifications according to your role. Some examples include: Assessment Assigned, Application Submitted, Checklist Assigned, etc.

Answer: For scheduling purposes, times are set in the customer's local timezone.

Answer: Please click on the "Forgot Password" link at the Login screen and enter your email address in the "Forgot Email" textbox provided.
Once submitted, an email will be sent with instructions to create a new password.

Answer: The app should sync immediately once connected to the internet.

Answer: Yes; however, please be sure to open the app and the assessment ahead of time while still connected to a network. You must have accessed the assessment while connected to have offline access.

Answer: An assessor can accept and decline an assessment as many times as they would like. Each time an assessor accepts an assessment, they must agree to the terms and conditions.

Answer: No. In order to save changes made to a checklist in offline mode, please click the action gear icon on the top right of the screen and tap on "Save Checklist"

Answer: Data will be lost.

Answer: First, check to see if you are running our current version and, if not, perform an upgrade. Getting the latest version often solves common issues.
If upgrading doesn’t resolve things, and if you don’t see an answer for your issue in the list above, please email "portal_support@iasonline.org" or call Patrick McCullen (x 3889)