Data will be lost.

First, check to see if you are running our current version and, if not, perform an upgrade. Getting the latest version often solves common issues.
If upgrading doesn’t resolve things, and if you don’t see an answer for your issue in the list above, please email “portal_support@iasonline.org” or call Patrick McCullen (x 3889)

If you are connected to the internet, IAS Connect App will have the most up-to-date information.

Yes, data entered and relayed through the IAS Connect App is encrypted for security

No, progress is maintained and you can continue working, however, you must save the checklist to device using the grey gear icon, then once connectivity resumes you will be prompted “Your local data is outdated – do you want to update data from portal or keep local data” – Please select “keep local data” to update from an offline save.

Yes, IAS Connect App will send notifications according to your role. Some examples include: Assessment Assigned, Application Submitted, Checklist Assigned, etc.

For scheduling purposes, times are set in the customer’s local timezone.

Please click on the “Forgot Password” link at the Login screen and enter your email address in the “Forgot Email” textbox provided.
Once submitted, an email will be sent with instructions to create a new password.

The app should sync immediately once connected to the internet.

Yes; however, please be sure to open the app and the assessment ahead of time while still connected to a network. You must have accessed the assessment while connected to have offline access.