Data will be lost.

First, check to see if you are running our current version and, if not, perform an upgrade. Getting the latest version often solves common issues.
If upgrading doesn’t resolve things, and if you don’t see an answer for your issue in the list above, please email “portal_support@iasonline.org” or call Patrick McCullen (x 3889)

Yes, IAS Connect App will send notifications according to your role. Some examples include: Assessment Assigned, Application Submitted, Checklist Assigned, etc.

For scheduling purposes, times are set in the customer’s local timezone.

Please click on the “Forgot Password” link at the Login screen and enter your email address in the “Forgot Email” textbox provided.
Once submitted, an email will be sent with instructions to create a new password.

The app should sync immediately once connected to the internet.

Yes; however, please be sure to open the app and the assessment ahead of time while still connected to a network. You must have accessed the assessment while connected to have offline access.

An assessor can accept and decline an assessment as many times as they would like. Each time an assessor accepts an assessment, they must agree to the terms and conditions.

First, you must download the IAS Connect App from either the Google Play Store or Apple App Store. Then, please use your existing IAS-Portal username and password to log into the IAS mobile app. For staff, this is your Active Directory (daily computer login) credentials.

No. In order to save changes made to a checklist in offline mode, please click the action gear icon on the top right of the screen and tap on “Save Checklist”