What would happen if I forget to select “Save Checklist”?

Data will be lost.

What should I do if I encounter issues related to the IAS Connect app?

First, check to see if you are running our current version and, if not, perform an upgrade. Getting the latest version often solves common issues.
If upgrading doesn’t resolve things, and if you don’t see an answer for your issue in the list above, please email “portal_support@iasonline.org” or call Patrick McCullen (x 3889)

Can I work on checklists while offline?

Yes; however, please be sure to open the app and the assessment ahead of time while still connected to a network. You must have accessed the assessment while connected to have offline access.

Can I reaccept an assesment after I decline?

An assessor can accept and decline an assessment as many times as they would like. Each time an assessor accepts an assessment, they must agree to the terms and conditions.

How can I log in to the IAS Connect App?

First, you must download the IAS Connect App from either the Google Play Store or Apple App Store. Then, please use your existing IAS-Portal username and password to log into the IAS mobile app. For staff, this is your Active Directory (daily computer login) credentials.

Will the data in a checklist be lost if I lose Internet connectivity while entering data in a checklist?

No. In order to save changes made to a checklist in offline mode, please click the action gear icon on the top right of the screen and tap on “Save Checklist”

What programs should be pre-installed to use the IAS Connect App?

To get the full experience with the IAS Connect App, you must have the following programs installed on your device:

  1. WinZip (for unzipping) (android only)
  2. Adobe Acrobat Reader App (for reading PDF)
  3. ES File Explorer (For unzipping) (android only)
  4. Files by Google (for unzipping) (android only)
  5. https://www.wps.com/en-US/ (for word processing, excel) (android and IOS)
  6. OneDrive (minimum IOS 11), Dropbox (minimum IOS 10) etc. (for easier transfer between laptop and tablet) (android and IOS)

If you are using an iPad or another iOS device, you do not need to install any programs.

What versions of Android are supported?

5.x, 6.x, 7.x, 8.x, 9.x OS

What versions of iOS are supported?

iPad 4 or Higher w/ iOS 10.x, 11.x, or 12.x
iPhones with screen sizes 4.7″, 5.5″ & 5.8″

Can I use the app without internet?

Yes; however, you must have logged in previously and opened the assessment when connected to a network. If you know internet will not be available at your work location, please make sure to log in when connected prior to arrival, open the assessment and leave the app running. Some features will not be available when in offline mode, however, checklists can still be completed then synced when connectivity is resumed.

A message will appear at the bottom of the app in red letting you know when you are not connected to a network