Will the app sign me out due to inactivity?

No, and this is a key feature to support offline access to checklists.

How current is the information I see in the IAS Connect App

If you are connected to the internet, IAS Connect App will have the most up-to-date information.

Is the IAS Connect app secure?

Yes, data entered and relayed through the IAS Connect App is encrypted for security

If I am working on a checklist and lose connectivity, will my progress be lost?

No, progress is maintained and you can continue working, however, you must save the checklist to device using the grey gear icon, then once connectivity resumes you will be prompted “Your local data is outdated – do you want to update data from portal or keep local data” – Please select “keep local data” to update from an offline save.

Will I receive notifications from IAS Connect App?

Yes, IAS Connect App will send notifications according to your role. Some examples include: Assessment Assigned, Application Submitted, Checklist Assigned, etc.

What timezone does the App display?

For scheduling purposes, times are set in the customer’s local timezone.

What do I do if I forget my password?

Please click on the “Forgot Password” link at the Login screen and enter your email address in the “Forgot Email” textbox provided.
Once submitted, an email will be sent with instructions to create a new password.

Does the App sync immediately with the portal when connected to the internet?

The app should sync immediately once connected to the internet.

Can I work on checklists while offline?

Yes; however, please be sure to open the app and the assessment ahead of time while still connected to a network. You must have accessed the assessment while connected to have offline access.