If I am working on a checklist and lose connectivity, will my progress be lost?

No, progress is maintained and you can continue working, however, you must save the checklist to device using the grey gear icon, then once connectivity resumes you will be prompted “Your local data is outdated – do you want to update data from portal or keep local data” – Please select “keep local data” to update from an offline save.

Will I receive notifications from IAS Connect App?

Yes, IAS Connect App will send notifications according to your role. Some examples include: Assessment Assigned, Application Submitted, Checklist Assigned, etc.

What timezone does the App display?

For scheduling purposes, times are set in the customer’s local timezone.

What do I do if I forget my password?

Please click on the “Forgot Password” link at the Login screen and enter your email address in the “Forgot Email” textbox provided.
Once submitted, an email will be sent with instructions to create a new password.

Does the App sync immediately with the portal when connected to the internet?

The app should sync immediately once connected to the internet.

Can I work on checklists while offline?

Yes; however, please be sure to open the app and the assessment ahead of time while still connected to a network. You must have accessed the assessment while connected to have offline access.

Can I reaccept an assesment after I decline?

An assessor can accept and decline an assessment as many times as they would like. Each time an assessor accepts an assessment, they must agree to the terms and conditions.

How can I log in to the IAS Connect App?

First, you must download the IAS Connect App from either the Google Play Store or Apple App Store. Then, please use your existing IAS-Portal username and password to log into the IAS mobile app. For staff, this is your Active Directory (daily computer login) credentials.

Will the data in a checklist be lost if I lose Internet connectivity while entering data in a checklist?

No. In order to save changes made to a checklist in offline mode, please click the action gear icon on the top right of the screen and tap on “Save Checklist”